VeganBusket Refund Policy

Introduction

Welcome to VeganBusket, your go-to source for fresh, organic fruits and vegetables delivered right to your door. We are committed to providing you with the highest quality produce and customer service. However, we understand that sometimes issues may arise with your order, and we want to ensure that your shopping experience with us is as seamless as possible.

This Refund Policy outlines the terms and conditions for refunds, returns, and exchanges for products purchased through our website. By shopping with VeganBusket, you agree to the following terms and conditions.

1. Refund Eligibility

We strive to ensure that every product you receive meets your expectations. However, there are certain scenarios where you may be eligible for a refund:

1.1. Incorrect or Damaged Products

If the product you received is not the one you ordered or arrives damaged, you may be entitled to a full refund or replacement.

• Incorrect Products: If you receive the wrong product, we will offer a full refund or replacement, depending on your preference.
• Damaged Products: If the products are damaged upon delivery, we will issue a full refund or send a replacement depending on your request and product availability.

1.2. Freshness or Quality Issues

Since we specialize in fresh organic produce, we aim to deliver only the highest quality. If your produce arrives wilted, spoiled, or otherwise unsatisfactory, you may be eligible for a refund. Please review the following:

• Quality Issues on Arrival: If your produce is not fresh or has visible damage, we will offer a refund or replacement. Please contact us within 48 hours of receiving the order to request a refund or exchange.
• Non-fresh Produce Claims: Claims regarding the quality of the produce must be made within 48 hours of receiving the delivery.

1.3. Order Cancellation

You may cancel your order if it has not been processed or shipped. Once your order is processed or dispatched, it cannot be canceled.

• Before Processing: Orders can be canceled within 12 hours of purchase. A full refund will be issued for canceled orders that haven't been processed.
• After Dispatch: If the order has already been dispatched, it cannot be canceled. In this case, please follow the return or refund procedure outlined below.

2. Non-Refundable Products

There are certain items for which refunds cannot be processed. These include:

• Perishable Items: Due to the nature of the products, we cannot accept returns or provide refunds on perishable items after they have been delivered, except in the case of damage or incorrect orders.
• Custom Orders: If you have placed a special or custom order, these are non-refundable unless there is a defect or issue with the order.

3. Refund Process

If you meet the criteria for a refund, here’s how you can request one:

3.1. Contact Customer Support

To initiate a refund, please contact our customer support team as soon as possible, ideally within 48 hours of receiving the order. You can reach us via:

• Email: veganbusket@grignerd.com
• Phone: +91 9101008835
• Whatsapp Chat: Available on our website during business hours (9 AM - 6 PM, Monday to Friday).

In your communication, please include the following details:

• Order number
• A brief description of the issue
• Photos of the damaged or incorrect product (if applicable)
• Your preferred resolution (refund or replacement)

3.2. Evaluation of Refund Request

Once your request is received, we will assess your situation. Our team may contact you for additional information if needed. We aim to resolve all refund requests within 5 business days of receipt.

3.3. Refund Issuance

Once your refund request is approved, we will process the refund to your original method of payment. Refunds typically take 5-7 business days to be credited in your account, depending on your bank or payment processor.

• Credit/Debit Card: Refunds will be issued to the original card used for payment.
• PayPal: Refunds will be processed to the original PayPal account.
• Bank Transfer: Refunds will be issued to your bank account, if applicable.
• UPI : Refunds will be issued to your VPA or originated mobile no

3.4. Shipping Fees

Please note that shipping fees are non-refundable unless the reason for the refund is due to an error on our part, such as incorrect or damaged products.

Order will be delivered in 24 Hours.

4. Returns

We understand that in some cases, a return may be necessary. However, due to the nature of our products, returns are generally not accepted unless they are due to an error on our part (such as shipping the wrong item or a damaged product). Return request must be made in 24 hours and we will deliver in 24 Hours. Exchange can be processed in 24 hours. Replacement will be done in 24 hours.

If a return is approved, you must follow these steps:

1. Contact our customer service team to get a Return Authorization (RA) number.
2. Pack the items securely in their original packaging.
3. Return the product to the address provided by our support team.

Please note that you will be responsible for the cost of return shipping unless we are at fault for the return. 

5. Exchanges

We currently offer exchanges only in the event of incorrect or damaged items being delivered. If you received the wrong product or a damaged item, we will offer you a replacement at no additional cost.

To request an exchange, follow the refund process mentioned above. Once approved, we will arrange for the correct item to be shipped to you as soon as possible.

6. Order Tracking and Delivery Issues

If you encounter issues with delivery, such as delayed or lost packages, please contact our customer service team immediately. We will investigate the issue and assist you in tracking your order. In the rare event that your package is lost in transit, we will work with our delivery partners to find a solution.

6.1. Delayed Deliveries

If your order is delayed beyond the expected delivery window, we will offer a partial refund or store credit for the inconvenience. However, delays caused by factors beyond our control (e.g., weather conditions or courier delays) will not be eligible for a full refund.

6.2. Lost Packages

In the case of a lost package, we will file a claim with our delivery partner. If the package is deemed lost, we will issue a refund or reship the order, depending on your preference.

7. Fraud Prevention and Security

We take the security of your personal and payment information seriously. If we detect any fraudulent activity or suspicious transactions related to your order, we may refuse to process your refund until we complete an investigation.

Additionally, if you attempt to return products for reasons not covered by this refund policy, we reserve the right to deny your refund request.

8. Changes to the Refund Policy

VeganBusket reserves the right to update or modify this refund policy at any time. Any changes to this policy will be posted on our website, and the updated policy will apply to all purchases made after the date of the update.

We encourage you to review this policy periodically for any updates.

Conclusion

We hope that this refund policy provides clarity on the process and terms surrounding refunds, returns, and exchanges. At VeganBusket, your satisfaction is our priority, and we strive to ensure that you have a smooth and positive experience with us. If you have any further questions or need assistance, please don’t hesitate to reach out to our customer support team.

Thank you for choosing VeganBusket for your organic produce needs!