Marketplace Declaration

Marketplace Declaration for VeganBusket.in

1. Introduction

VeganBusket.in is an e-commerce platform dedicated to providing a wide range of fresh organic fruits and vegetables. Our mission is to connect environmentally conscious consumers with trusted organic produce suppliers and farmers, fostering sustainable agriculture while promoting a healthy, plant-based lifestyle. This document outlines the marketplace declaration, terms of service, policies, and operating principles of VeganBusket.in.

2. Objectives

The primary objectives of VeganBusket.in are:

• To create a seamless, user-friendly platform for buying and selling organic vegetables and fruits.
• To ensure all listed products meet stringent organic certification and quality standards.
• To promote sustainable farming practices and support local farmers.
• To maintain transparency, fairness, and compliance with all applicable regulations in the food industry.
• To provide excellent customer service with a focus on freshness, timeliness, and satisfaction.

3. Marketplace Model

VeganBusket.in operates as a hybrid marketplace, facilitating transactions between buyers (consumers) and sellers (farmers, vendors, and distributors) while also offering proprietary logistics and quality assurance services. The platform enables:

• Sellers: Organic-certified farmers, cooperatives, and verified organic produce suppliers.
• Buyers: Health-conscious consumers seeking high-quality, pesticide-free fruits and vegetables.

Seller Registration and Onboarding

1. Eligibility: Only sellers with verifiable organic certifications and relevant agricultural licenses may register.
2. Documentation: Sellers must provide proof of certification (such as India Organic, NPOP, or USDA Organic) and business registration.
3. Review Process: Each application undergoes a comprehensive review to verify compliance with organic standards and platform policies.

Buyer Registration

1. Account Creation: Buyers create accounts by providing basic personal details and accepting the platform’s terms and privacy policy.
2. Order Tracking and History: Registered buyers can track their orders and review past purchases.

4. Product Listing Guidelines

All products listed on VeganBusket.in must adhere to the following guidelines:

1. Organic Certification: Only certified organic fruits and vegetables are permitted.
2. Product Descriptions: Listings must include accurate, detailed product information (e.g., type, weight, price, origin).
3. Quality Assurance: Sellers are required to maintain the freshness and quality of their produce.
4. Prohibited Items: Non-organic produce, genetically modified products, and items containing harmful chemicals are strictly prohibited.

5. Quality Assurance and Inspections

To ensure the highest quality standards:

1. Random Inspections: VeganBusket.in reserves the right to conduct unannounced quality checks on seller produce.
2. Product Recalls: In the event of a quality issue, sellers must comply with recall procedures to remove defective products promptly.
3. Consumer Feedback: Buyer reviews are monitored to maintain product quality and service standards.

6. Payment and Fees

VeganBusket.in charges sellers a commission on successful sales. The key payment policies are:

1. Transaction Fees: A commission-based fee structure, detailed in the seller agreement.
2. Payment Processing: Payments are processed through secure, PCI-compliant gateways.
3. Payout Schedule: Seller payouts are disbursed weekly, subject to a minimum balance threshold.

7. Shipping and Logistics

VeganBusket.in provides end-to-end logistics support:

1. Delivery Network: A network of delivery partners ensures timely distribution of fresh produce.
2. Shipping Fees: Buyers may be charged nominal delivery fees based on location and order size.
3. Cold Storage: Temperature-controlled storage options are available for sensitive produce.

8. Customer Support

Customer satisfaction is a top priority. The following support services are available:

1. Live Chat and Email Support: Available 24/7 to address inquiries, complaints, and refunds.
2. Return and Refund Policy: Buyers can request refunds or returns for defective or substandard products within 24 hours of receipt.

9. Compliance and Legal Policies

VeganBusket.in complies with all relevant food safety, e-commerce, and consumer protection regulations.

Regulatory Adherence

• FSSAI: All sellers must comply with Food Safety and Standards Authority of India (FSSAI) regulations.
• Consumer Protection Act: Adherence to fair trade and transparent business practices is mandatory.

Privacy and Data Security

• Data Protection: VeganBusket.in implements robust data protection measures to safeguard user information.
• GDPR Compliance: Where applicable, the platform adheres to General Data Protection Regulation (GDPR) standards.

10. Dispute Resolution

Disputes between buyers and sellers are managed as follows:

1. Mediation Services: VeganBusket.in offers mediation to resolve disputes amicably.
2. Escalation Mechanism: Unresolved disputes may be escalated to third-party arbitration.

11. Marketing and Promotions

1. Seller Promotions: Sellers can participate in platform-wide promotional events.
2. Discount Coupons: VeganBusket.in may issue discount codes to boost sales and reward loyal customers.

12. Termination and Suspension

1. Termination by Seller: Sellers may terminate their accounts with 30 days' written notice.
2. Suspension by VeganBusket.in: Accounts violating platform policies may be suspended or terminated.

13. Amendments to the Declaration

VeganBusket.in reserves the right to amend this declaration. Sellers and buyers will be notified of changes via email and platform notifications.

14. Conclusion

This marketplace declaration outlines the operational, legal, and ethical framework of VeganBusket.in. By participating in the platform, buyers and sellers agree to abide by these terms, fostering a trusted and sustainable e-commerce ecosystem.