Privacy Policy for VeganBasket

Effective Date: 1st January 2025

At VeganBasket, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website and services. By using VeganBasket, you agree to the practices outlined in this Privacy Policy.

1. Introduction

VeganBasket is an e-commerce platform specializing in organic fruits and vegetables, offering high-quality products to our customers. This Privacy Policy applies to all personal information collected through our website (www.veganbasket.com), mobile apps, and other online platforms associated with our services.

We aim to provide a safe and secure shopping experience while being transparent about how we handle your personal data.

2. Information We Collect

We collect various types of information from our users, including personal and non-personal data. The data we collect depends on your interaction with our platform.

2.1 Personal Information

When you make an order, register an account, subscribe to our newsletter, or contact us, we may collect the following personal information:

• Name: To personalize your experience and process orders.
• Email Address: For account notifications, order updates, and marketing purposes.
• Phone Number: For customer support, order confirmations, and delivery updates.
• Shipping and Billing Address: To process your orders and deliver the products to your location.
• Payment Information: Payment method details for completing your transactions. Payment card data is processed by trusted third-party payment processors, and we do not store payment card information on our servers.

2.2 Non-Personal Information

We also collect non-personal information that helps us improve our website and services. This includes:

• Device Information: Information about your device, such as IP address, browser type, and operating system.
• Usage Data: Information about how you interact with our website, including pages visited, time spent on the site, and clicks.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience and analyze website traffic.

3. How We Use Your Information

We use the personal and non-personal information we collect for various purposes, including:

3.1 Order Processing and Fulfillment

• To process your orders and deliver products to the correct address.
• To verify your payment information and complete transactions.
• To communicate with you regarding your order status, shipping updates, and potential issues.

3.2 Customer Support

• To respond to your inquiries and resolve any issues related to your orders or account.
• To offer personalized support and recommendations based on your preferences.

3.3 Marketing and Promotional Communication

• To send you updates about new products, promotions, and discounts.
• To inform you about our latest offerings, sales events, and seasonal specials.
• You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in the email or by contacting us.

3.4 Website Improvement

• To improve the functionality and user experience of our website.
• To conduct research and analysis to better understand customer needs and preferences.
• To ensure the security and proper functioning of the website.

3.5 Legal and Compliance Purposes

• To comply with applicable laws, regulations, and legal processes.
• To investigate any fraudulent or unauthorized activities, and protect against security threats.
• To enforce our Terms of Service and other policies.

4. Data Sharing and Disclosure

VeganBasket is committed to maintaining the confidentiality of your personal information. We do not sell, rent, or share your personal information with third parties except as described below:

4.1 Service Providers

We may share your information with trusted third-party service providers who help us operate our website, process payments, handle shipping, and send marketing emails. These third parties are obligated to protect your information and are not permitted to use it for any other purpose.

4.2 Legal Requirements

We may disclose your personal information if required by law or if we believe such action is necessary to:

• Comply with legal obligations or a subpoena.
• Protect the rights, property, or safety of VeganBasket, our customers, or others.
• Investigate or prevent fraudulent activities or violations of our terms and policies.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the business transaction. We will notify you via email or through a notice on our website if your information is transferred to a new owner.

5. Data Security

We take the security of your personal information seriously and implement a variety of security measures to protect your data from unauthorized access, alteration, or destruction. These measures include:

• Encryption: We use SSL encryption to secure your personal information during transmission.
• Access Controls: Only authorized personnel have access to your data.
• Regular Audits: We perform regular security audits to identify and address any potential vulnerabilities.

While we take every effort to protect your personal information, no method of transmission over the internet or electronic storage is entirely secure. Therefore, we cannot guarantee the absolute security of your data.

6. Your Rights and Choices

As a user of VeganBasket, you have the following rights regarding your personal data:

6.1 Access and Correction

You may access and update your personal information by logging into your account on our website or contacting us directly. If you believe the information we hold about you is inaccurate or incomplete, please notify us, and we will correct it.

6.2 Deletion

You may request that we delete your personal data by contacting us. Please note that certain data may be retained as required by law or for legitimate business purposes, such as completing pending transactions.

6.3 Opt-Out

You can opt-out of receiving marketing communications from us by clicking the "unsubscribe" link in any promotional email or by contacting us.

6.4 Data Portability

If you wish to receive a copy of your personal information in a structured, machine-readable format, please contact us.

6.5 Withdrawing Consent

If you have given us consent to process your data, you can withdraw that consent at any time by contacting us. Please note that withdrawing consent may impact your ability to use certain features of our services.

7. Third-Party Links

Our website may contain links to third-party websites, such as social media platforms, external retailers, or other services. These third-party sites are not under our control, and we are not responsible for their privacy practices. We encourage you to read the privacy policies of these third parties before providing them with your personal information.

8. Cookies and Tracking Technologies

VeganBasket uses cookies and similar technologies to collect data about how users interact with our website. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings.
• Analyze website traffic and improve user experience.
• Deliver personalized content and advertisements.

You can control cookie settings through your browser preferences. However, disabling cookies may affect your ability to use some features of our website.

9. Children’s Privacy

VeganBasket does not knowingly collect or solicit personal information from children under the age of 13. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

If you believe that we may have collected personal information from a child under 13, please contact us.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will post the updated policy on our website and update the "Effective Date" at the top of the page. We encourage you to review this policy periodically to stay informed about how we are protecting your data.